Privacy policy

Last Updated: August 6, 2026

Introduction

At Muka Marble, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, browse our products, place an order, or communicate with us.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services securely. By using our website, you acknowledge that your personal information may be collected and processed as described in this Privacy Policy.

Please read this Privacy Policy carefully before using our website or purchasing our products. If you do not agree with the practices described here, please discontinue use of our Services.

Personal Information We Collect

Depending on how you interact with our website and services, we may collect different types of personal information, including:

Contact Information
Full name
Billing address
Shipping address
Email address
Telephone number
Payment Information

Payments are processed through secure third-party payment providers. We may receive transaction-related information such as:

Payment confirmation
Billing details
Transaction history

We do not store your complete credit or debit card information on our servers.

Account Information

If you create an account with us, we may collect:

When placing an order, we may collect information regarding:

Products purchased
Customized product specifications
Shipping preferences
Returns or exchanges
Communications

If you contact us by email, live chat, social media, or contact forms, we may keep records of our communications to better assist you and improve our customer service.

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Website usage data
Cookies and similar technologies

This information helps us improve website performance, security, and your browsing experience.

How We Use Your Information

We use the personal information we collect to operate our business, fulfill your orders, and provide you with the best possible shopping experience.

Your information may be used for the following purposes:

Order Processing

To process your purchases, confirm payments, prepare custom-made products, arrange shipping, and provide updates regarding your order.

Customer Support

To respond to your questions, provide assistance before and after your purchase, and communicate with you regarding products, services, or requests you submit.

Website Improvement

To understand how visitors use our website, improve functionality, optimize user experience, and develop new features and services.

Personalization

To remember your preferences, provide relevant product recommendations, and create a more personalized shopping experience.

Marketing Communications

With your consent where required by applicable law, we may send promotional emails, product updates, special offers, or announcements. You may unsubscribe from these communications at any time using the unsubscribe link included in our emails.

Fraud Prevention & Security

We use information to verify transactions, prevent fraudulent activity, detect unauthorized access, maintain website security, and protect both our customers and our business.

Legal Compliance

We may process your information where necessary to comply with legal obligations, enforce our policies, resolve disputes, or respond to lawful requests from public authorities.

Sharing Your Personal Information

We respect your privacy and do not sell your personal information.

However, in order to operate our business and provide our services, we may share certain information with trusted third parties when necessary.

These may include:

Shopify, which powers our online store.
Payment service providers that securely process transactions.
Shipping carriers responsible for delivering your orders.
Technology providers that support website functionality, hosting, analytics, and security.
Professional advisors such as accountants, legal advisors, or auditors where required.
Government authorities or regulatory bodies when disclosure is required by applicable law.

Each service provider only receives the information necessary to perform its services and is expected to handle your information responsibly and securely.

Shopify Services

Our online store is hosted by Shopify.

When you browse our website or place an order, certain information is collected and processed through Shopify in order to provide secure checkout, payment processing, fraud protection, order management, and website functionality.

Some of your information may be processed or stored in countries outside your country of residence, depending on Shopify's infrastructure and service providers.

For more information about how Shopify processes personal information, please refer to Shopify's own Privacy Policy.

Cookies & Similar Technologies

Like many websites, we use cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences.
Keep your shopping cart active.
Improve website performance.
Analyze visitor behavior.
Measure the effectiveness of advertising campaigns.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

While we strive to use commercially acceptable methods to safeguard your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders.
Provide customer support.
Maintain business records.
Comply with legal and tax obligations.
Resolve disputes.
Enforce our agreements and policies.

When your information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws.

Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information under applicable privacy laws.

These rights may include:

Requesting access to the personal information we hold about you.
Requesting correction of inaccurate or incomplete information.
Requesting deletion of your personal information where permitted by law.
Requesting a copy of your personal information in a portable format.
Objecting to or restricting certain types of data processing.
Withdrawing your consent where processing is based on consent.
Opting out of receiving marketing communications at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

For security purposes, we may need to verify your identity before processing your request.

International Data Transfers

As an international business serving customers worldwide, your personal information may be transferred to, processed, or stored in countries outside your country of residence.

Whenever personal information is transferred internationally, we take reasonable measures to ensure that it is protected in accordance with applicable data protection laws and appropriate contractual safeguards.

Children's Privacy

Our website and services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate parental consent where required, we will promptly delete that information.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites or services for your convenience.

We are not responsible for the privacy practices, content, or security of websites that we do not own or control.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be published on this page together with the revised "Last Updated" date.

Your continued use of our website after any changes become effective constitutes your acceptance of the updated Privacy Policy.

If you have any questions regarding this Privacy Policy or would like to exercise any of your privacy rights, please contact us.

Factory & Production:

Muka Marble Turkey
Tepecik, Kooperatif Sk. 28A, 03750 İscehisar/Afyonkarahisar / TURKIYE

US Operations & Payments:

Muka Marble LLC

30 N Gould St Ste N
Sheridan, WY 82801
UNITED STATES

Phone: +90 501 557 66 50
Email : mukamarble@gmail.com

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